Develop My Sales Skills/Customer Service Excellence Webinar Series

Customer Service Excellence Webinar Series

Sales Without Customer Service is Like Stuffing Money Into a Pocket Filled With Holes.

People judge your company by the experience they or someone they know has had. Empower frontline employees with business development skills, then achieve the results you want.

  • $895

The importance of high quality customer care:

  • 58% of consumers will switch companies because of poor customer service. (Microsoft)

  • 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)

  • If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake. (Salesforce Research)

Facilitated by Award Winning and 35 Year Sales Experienced John Glennon

https://www.linkedin.com/in/johnglennonbc/

Join us for this 2 part Live Online Webinar Series to enhance your Customer Service Skills. 8am to Noon Pacific Time. April 22nd and April 29th, 2026

$895.00 CDN per person.

Contents

Customer Service Excellence - Day 1

  • Webinar
  • Apr 22, 2026 at 8:00 AM PDT

Day One deliverables will include modules on: - Effective Communication With Customers - Understanding Our Customers - Establishing Ground Rules with Customers - Questioning Techniques and Active Listening

Customer Service Excellence - Day 2

  • Webinar
  • Apr 29, 2026 at 8:00 AM PDT

Day Two deliverables will include modules on: - Upselling and Cross-Selling - Telephone and E-Mail Communication - Dealing with Difficult People